I couldn’t be more happy with the customer service and the above and beyond commitment that cobra has for it customers. I bought a new Traeger Ironwood 650 and after the first use had the paint pealed. After telling the staff at cobra what had happened, they immediately followed up with Traeger, and called me back the same day to assure me that I could pick up a new grill without issue. Thank you again for the great service and prompt response to my issues. Highly recommend them!!!Lire plus
I just wanted to right a note to let you know that this company is very knowledgeable and they take price in what they sell and what they recommend. They have a huge show room and will help you out with your fireplace needs. I would give them a try you wont be disappointed.Lire plus
Thank you for your superior customer service. Your in depth knowledge and experience made our choice effortless. Great to deal with such a professional team. We are thoroughly enjoying our new fireplace.
Thanks,
MD,OakvilleLire plus
We had a very good repair call from Phil. It was a difficult repair, but Phil was extremely patient working methodically to get to the blower. Once it was removed, not an easy process, he had a new replacement on hand and installed. No need for a second call. Phil added some new embers and our fireplace looks and is working better than ever! Highly recommend. Thank you again Phil. Lire plus
Felco did an amazing job on our fireplace. They showed up everyday ready to work and get the job done and they cleaned up after themselves every night, leaving my home livable during a renovation. The work was completed as per the outlined timeline and within the quote provided. I enjoyed having them in my home and appreciated the gusto, positivity and smiles they brought everyday. Thank you Felco team. Lire plus
Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
We had Fire or Ice install a fire place a few years ago, and were very pleased with everything. We just had Fire or ice install a Napolean ductless A/C, and again were very pleased with the product, workmanship. Thank-you making us happy.Lire plus
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